ExploreTrip | Flight bookings
User Agreement
Dear Customer

www.exploretrip.com website is an internet based travel portal owned and operated by ExploreTrip a company incorporated under the laws of United States of America

Before using our services you are required to read the user agreement and accept all the terms and conditions listed below.

Terms And Conditions

By making use of this site, you shall be presumed to have agreed to the terms and conditions outlined below. If you do not accept these terms and conditions, do not continue to use or access this site. Use Of Site

www.exploretrip.com grants you a limited, non-transferable license to use this site in accordance with the terms and conditions of this User Agreement.

  • You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
  • You shall not make reservation in the name of a fictitious person.
  • You agree that you will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of this site.
  • You agree that you shall not take any action that imposes a burden or load on our infrastructure that www.exploretrip.com deems in its sole discretion to be unreasonable or disproportionate to the benefits www.exploretrip.com obtains from your use of the site.
  • You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this site.
Age & Responsibility

By using this site, you accept that you alone are responsible for maintaining the confidentiality of your account information and your password/s. You agree to accept responsibility for all activities that occur under your account or password. You represent that you are of age prescribed by law to be eligible to enter into contract, and use this to create binding reciprocal legal obligations, and are capable, ready and willing to discharge any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information.

Accuracy Of Information

www.exploretrip.com does not warrant or guarantee the accuracy or completeness of the information provided on this Website. Under no circumstances will www.exploretrip.com be liable for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. The information on this Website may be changed or updated without notice.www.exploretrip.com may also make improvements and/or changes in the products, services and/or programs described on this site at any time without notice.


Information concerning www.exploretrip.com and its travel subsidiaries, their employees, customers, agents, suppliers, franchisees, affiliates or others on whom data is collected, stored, or processed is the property of www.exploretrip.com and is confidential except for the necessary disclosures required by law.

Use Of Comunication Service

www.exploretrip.com may contain services such as email, chat, bulletin board services, blogs, reviews, surveys, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service.
  • The user should take particular care while disclosing any identifying information in any Communication Service, which may be identifiable.
  • Violate any applicable laws or regulations for the time being in force in or outside United States of America.
  • Violate any of the terms and conditions of the user agreement or any other terms and conditions for the use of www.exploretrip.com contained elsewhere herein.

www.exploretrip.com has no obligation to monitor the Communication Services. However, www.exploretrip.com reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion.  www.exploretrip.com reserves the right to terminate the user access to any or all of the Communication Services at any time without notice for any reason whatsoever.

www.exploretrip.com reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in www.exploretrip.com sole discretion.

www.exploretrip.com does not control or endorse the content, messages or information found in any Communication Service and, therefore, www.exploretrip.com specifically disclaims any liability or responsibility whatsoever with regard to the Communication Services and any actions resulting from the users participation in any Communication Service.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination; User is responsible for keeping himself/herself updated of and adhering to such limitations if they download the materials.

Proprietary Rights

www.exploretrip.com may provide the user with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws. The user may use this material only as expressly authorized by ExploreTrip and shall not copy, transmit or create derivative works of such material without express authorization.

The user acknowledges and agrees that he/she shall not upload, post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the user to personal liability or criminal prosecution.

Enforcibility Of These Provisions

Should any of these terms and conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in manner so as to remain consistent with the original intent of www.exploretrip.com . Provisions not otherwise held invalid shall remain in force.

Security Warnings

It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses, malicious codes and other items of a destructive nature. In no event will www.exploretrip.com be liable to any party for any loss or direct, indirect, incidental, special or consequential damages caused by use of this website, or any other hyperlinked or interfaced website or due to accessing data residing on third party servers not belonging to www.exploretrip.com .

Products & Services

Please Note that none of the information contained in this Website should be viewed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products www.exploretrip.com generally offers. The products and service statements on this Website are for general description purposes only. Furthermore, not all the products or services are available in every state or country. Send us a message via our Contact us, we will supply you with details regarding terms and conditions, exclusions, products, and services applicable to you.

a. Hotels: While booking a hotel on our site please carefully go through the fact sheet in details to ensure that the amenities present are as per your requirement. www.exploretrip.com generally updates all these fact sheets however it is dependent on the hotel to provide updated information. Renovation at hotels is normally undertaken at sole discretion of hotels and not necessarily is informed to us. Incase of any dispute www.exploretrip.com shall not be liable for a disruption in information.  

b. Sightseeing: You have a choice of seat in coach sightseeing and private sightseeing tours. Please choose the same carefully. Panoramic tours do not allow you to stop at the site of the attractions. You will have to follow a schedule. Entrances to attractions are not included in city tours unless specified.  

c. Airlines: You have a choice of full service and low cost airline options. Low cost airlines do not have all services available on board hence please choose the airlines carefully before booking. Kindly go through the fare rules and also select your class of travel. There are paper tickets and/or e-tickets that will be provided to you. Both are valid to travel by the airlines. However certain airlines do not entertain e-tickets. In such cases you will be issued paper tickets. We are only an intermediary party hence cannot be held responsible for any delay or cancellation of flight or change of route - a decision taken by the airline. You will be subject to all terms and conditions as per the airlines.

d. Holidays: Please refer to inclusions and exclusions carefully before booking. You can customize your holiday completely on our site if our packages do not meet your requirements.  

e. Rail and Cruises: Please refer to individual rules applicable against both rail and cruise providers. These rules will be applicable for each transaction made through us.

www.exploretrip.com is a travel and holiday organizer. We do not control or operate any airline, neither do we control or own any shipping company hotel or transport or any other facility or service mentioned on the site. We take care in selecting all the principles however but because we select them- we have no control on running them. We cannot be held responsible for any lack of service by any independent agency airline transport hotel or any other service provider.


You will have to limit yourself as per normal baggage policy of the airlines in the respective class that you have chosen to fly. Any excess baggage that you carry shall remain your responsibility. Any loss of baggage by the airlines or the passenger will be the sole responsibility of the airline and the passenger. Normally economy class 20kgs is permitted however if you are traveling to US/ Canada you are permitted to carry 2 pieces as check in and 1 piece as cabin baggage. You are requested to kindly refer to the baggage rules of the individual airlines as the same gets updated from time to time.

Health And Insurance

It is advisable that the passenger acquires adequate insurance cover to secure their life health and property. You can purchase the same from our site. Your health and good life is of utmost importance to us.

Professional Advice

The information provided on this site is distributed with the understanding that ExploreTrip is not providing professional advice of any type. If you have a question requiring professional advice, such as question relating to law, tax or financial planning, please seek the advice of a qualified professional in the relevant field.


www.exploretrip.com specifically disclaims all warranties with respect to this Web site or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. ExploreTrip shall not be liable for any damages resulting from the use or misuse of this site or the information on this site.


All online payments that happen for any of the products booked via www.exploretrip.com site are secure. www.exploretrip.comdoes not store the Credit card details of any customer in their database or in any data backup system or retrieval systems. Once you are ready to transact you are transferred to the bank site. The card details are captured on the credit card site and not ours hence we cannot be held responsible for any misuse of credit card what so ever.


www.exploretrip.com reserves the right to determine the amount of refund value incase of cancellation and amendments. The decision on the quantum of refund will be final as that made by www.exploretrip.com . The refund will be made in the name of the client. Incase you have booked through the Travel Agent or a Franchisee still we will make the refund in the passengers name. It will take at least 45 days to process refunds for all services. There will be no refund for unutilised services unless specified. All cancellation and amendment charges will be applicable as per principles policies on which www.exploretrip.com has no control and you will be subjected to it.

Governing Law

All legal disputes will be settled under the laws of US courts subject to laws of Republic of United States of America. In the event of any dispute of whatever nature, arising under this Agreement, such dispute shall be settled through good faith negotiation among the parties. In case such dispute can not be resolved by negotiation within 30 days such dispute shall be referred to binding arbitration. The decision of the arbitral tribunal shall be final and binding upon the parties.

Injunctive Relief

You acknowledge that a violation or attempted violation of any of this User Agreement and these terms and conditions will cause such damage to www.exploretrip.com as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that www.exploretrip.com shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by You, or Your affiliates, partners, or agents, as well as recover from You any and all costs and expenses sustained or incurred by www.exploretrip.com in obtaining such an injunction, including, without limitation, reasonable attorney’s fees. You agree that no bond or other security shall be required in connection with such injunction.

Privacy Policy

You have read the www.exploretrip.com Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable. You consent to the use of your personal information by www.exploretrip.com and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the www.exploretrip.com Privacy Policy. www.exploretrip.com prompts all its users to register at one time. The details captured during registration are purely to provide better service in future. www.exploretrip.com will not be sharing these details with any other third party.


www.exploretrip.com may terminate this User Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this site or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which www.exploretrip.com and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to www.exploretrip.com and its third party providers or distributors, as applicable.

Taxes and Fees

In addition to airlines cost and fees, Explore trip would charge a service fee for any service rendered over the Phone. All fees charged by Explore Trip are charged ,basis per passenger and are non - refundable.

Post-Ticketing Fees (Exploretrip.com)
Changes, Cancellation and Refunds to Existing Tickets. Air - Economy (Amount Per Ticket) Air - Business/First (Amount Per Ticket)
Domestic International Domestic International
Void/Cancel (Within 24 Hours) - US Origin Bookings $75 $200 $150 $250
Void/Cancel (Same day before Midnight) - NON US Origin $75 $200 $150 $250
Cancellation with Future Credit (Beyond 24 hrs for US Origin Bookings/ Beyond Midnight for Non US Origin Bookings) $75 $75 $150 $150
Cancellation with Refund (Beyond 24 hrs for US Origin Bookings/ Beyond Midnight for Non US Origin Bookings) 20% 25% 25% 30%
Voluntary Changes- (Changes to Itinerary, Dates , Route etc) 20% 25% 25% 30%
Any Booking Value <$100.00 (Post Booking Fees) 25% of Ticket Value
Additional Services  
Insurance Calculated Basis Ticket Value per Passenger
Seats $25 $50 $50 $75
Baggage Fees $25.00 Per Ticket/Per Passenger

Airlines Fees and Service fee may reflect with two different Charges on your account.

Any Passenger occupying a seat - Adult,Child,Infant with Seat,Senior Citizen, would be liable to Pay Fees.

Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.

Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier imposed fees and charges.

Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.

Price Match Guarantee (PMG)

We offer the cheapest airfares for travelers booking flights on ExploreTrip.com. We search and scan thousands of airlines and service providers to come up with ultra-low-cost airfares. You can rest assured for the best price when you book your air ticket with us. In case, you find a lower price for the same date and time of travel and for the identical itinerary, we’ll either cancel your current itinerary and provide you a full refund, or refund you the entire difference in price within 24 hours of booking with ExploreTrip.com.

In order to claim the refund, you need to provide us with the required documentation via mail (at pmg@exploretrip.com) so that we can verify all the elements of date and time of travel, destination name, name of the airline, class of service, fare and other details are the same as the itinerary you booked with us and available for booking online. We need to verify your documents to check whether the information provided meets the requirement of our Price Match Guarantee (PMG) Policy or not. You can contact our 24/7 customer service number (1-866-855-3984) to claim refund. Once your refund request is approved, ExploreTrip.com will refund the amount of difference in the price at the earliest.

How to Notify ExploreTrip for a Price Match Guarantee Claim

In order to make a claim under the Price Match Guarantee, you need to provide us with the details as mentioned below:

You must email us at pmg@exploretrip.com along with competitor’s offer, name of competitor, and screenshots of flights actually available to be booked from a reputable U.S website within twenty-four (24) hours after your booking with ExploreTrip. Furthermore, our customer service representatives will verify if the lower rate ticket is still available for booking or not at the time you contact us for the refund claim.

The Price Match Guarantee offer is applicable only if the cheaper airfare matches exactly each and every element present in itinerary booked with us, which includes exact date and time of travel, destination name, name of the airline, class of service, specific carrier or provider (including same class of service and refund policy), fare, and other details are the same as the itinerary you booked with us and still available for booking online. Our Price Match Guarantee offer holds good for the similar product available through another authentic website only. You may not be eligible for refund claim if bookings are done through other websites where the carrier booking details are unknown until after purchase. Additionally, you must fulfill all the criteria as mentioned by the lower price offer (if any), including, without limitation, residency, regional and age-related requirements. The interpretation given by ExploreTrip to these rules is final and binding.

Verification of Price Match Guarantee Claims

For any claim under Price Match Guarantee, all requests, including receipts, are subject to verification by ExploreTrip. We will not entertain any claim where an evidence of a low-cost ticket cannot be independently verified or confirmed by our customer service personnel. ExploreTrip reserves the right to not entertain any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. After completion of verification, ExploreTrip will credit or refund the fare difference within approximately 7-10 days.

Changes to the Price Match Guarantee

ExploreTrip solely reserves the right in its discretion to modify or discontinue the Price Match Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. Your eligibility under the Price Match Guarantee is determined by the terms that are in effect at the time of your booking. However, if any coupon has already been issued to you, it would not get affected by any change in in the Price Match Guarantee offer.